At Preet Gallery, we are committed to ensuring your satisfaction with our home décor products. If you are not entirely happy with your purchase, our return and refund policy is designed to make the process simple and straightforward.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, in its original condition, and in the original packaging.
- The return request must be initiated within 7 days of receiving the item.
- Custom or personalized items, including bespoke home décor, are not eligible for return unless they arrive damaged or defective.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at [preetgallery2024@gmail.com] with your order number, reason for return, and photos (if the item is damaged or defective).
- Return Approval: Once your return is approved, we will provide the return shipping instructions.
- Shipping: Please ship the item back to us within 7 days of receiving return approval. Customers are responsible for return shipping costs unless the item is damaged or defective.
3. Refund Policy
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed, and the amount will be credited back to your original payment method within 7-10 business days.
4. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 48 hours of delivery. We will arrange a replacement or full refund, including return shipping costs. Please provide photos of the damage for verification.
5. Exchange Policy
At this time, we do not offer direct exchanges. If you wish to exchange an item, please return it following our return process and place a new order for the desired product.
6. Cancellations
Order cancellations are only possible if the order has not yet been shipped. Once the item is shipped, cancellations will not be accepted, and the return process will apply.
7. Contact Us
For any questions or concerns regarding returns, refunds, or cancellations, please contact us at:
Preet Gallery
Email: preetgallery2024@gmail.com
Phone:+91 8619881148
