At Preet Gallery, we strive to ensure that your home décor purchases reach you in perfect condition and in a timely manner. Please review our shipping policy to understand how we process and deliver orders.
1. Order Processing Time
- All orders are processed within 2-3 business days after payment is confirmed.
- Custom or personalized orders may require additional time, which will be communicated to you during the order process.
- Orders are not processed or shipped on weekends or public holidays.
2. Shipping Rates and Delivery Times
Shipping rates are calculated at checkout based on your location and the weight of the items in your order.
- Standard Shipping (within India): 5-7 business days after order processing.
- Express Shipping (within India): 2-4 business days after order processing.
- International Shipping: 7-14 business days after order processing, depending on the destination.
Please note that delivery times may vary due to external factors like weather conditions, customs clearance, or local holidays.
3. Tracking Information
Once your order is shipped, you will receive a shipping confirmation email with a tracking number, allowing you to monitor your order’s journey. If you do not receive this email, please contact us at [insert email address].
4. International Shipping
We offer international shipping to select countries. Please be aware of the following:
- International shipping rates and delivery times will vary depending on the destination.
- The recipient is responsible for any customs duties, taxes, or fees imposed by the destination country.
- Customs delays may affect delivery times, which are beyond our control.
5. Shipping Address
Please ensure that the shipping address provided is accurate and complete. We are not responsible for orders delivered to incorrect addresses due to customer error. If you need to change your shipping address, please contact us immediately at [insert email address] before your order is dispatched.
6. Shipping Delays
While we aim to deliver all orders within the estimated timeframes, unforeseen delays may occur due to circumstances beyond our control (e.g., carrier delays, weather disruptions). We will notify you of any significant delays.
7. Damaged or Lost Packages
- Damaged Items: If your package arrives damaged, please contact us within 48 hours of receiving the package with photos of the damage.
- Lost Packages: If your order does not arrive within the expected delivery timeframe, please contact us, and we will work with the shipping carrier to locate your package.
8. Contact Us
For any questions or concerns regarding your shipment, please reach out to us at:
Preet Gallery
Email: preetgallery2024@gmail.com
Phone:+91 8619881148
