At Preet Gallery, we are dedicated to ensuring that your home décor purchases are shipped securely and delivered promptly. Below is our detailed shipping and delivery policy to help you understand how we handle orders.
1. Order Processing Time
- All orders are processed within 2-3 business days after payment confirmation.
- Custom or personalized items may take longer to process, and specific timelines will be communicated to you at the time of ordering.
- Orders are processed on business days (Monday to Friday), excluding public holidays.
2. Shipping Methods and Rates
Shipping rates are calculated at checkout based on the destination and weight of the order.
- Standard Shipping (within India): Delivery within 5-7 business days from the date of shipping.
- Express Shipping (within India): Delivery within 2-4 business days from the date of shipping.
- International Shipping: Delivery within 7-14 business days, depending on the destination country.
Shipping rates will vary depending on the shipping method selected at checkout.
3. Delivery Timeline
- Domestic Orders (within India): We aim to deliver within 5-7 business days for standard shipping and 2-4 business days for express shipping after your order is shipped.
- International Orders: Delivery times range from 7-14 business days, depending on the destination and customs clearance.
Please note that delivery times are estimates and may vary due to unforeseen circumstances such as courier delays, weather disruptions, or customs procedures.
4. Tracking Your Order
Once your order is shipped, you will receive an email with tracking information. You can use this tracking number to monitor your package’s status and expected delivery date. If you do not receive tracking details within the processing period, please contact us at [insert email address].
5. International Shipping
We offer international shipping to select countries. Kindly note:
- Import duties, taxes, and customs charges may apply and are the responsibility of the recipient.
- Delivery times may be affected by customs clearance in your country, which is beyond our control.
6. Shipping Address Accuracy
It is your responsibility to ensure that the shipping address provided is accurate. Preet Gallery is not responsible for delayed or undelivered orders due to incorrect or incomplete addresses. If you need to update your shipping address, please contact us immediately at [insert email address] before your order is shipped.
7. Shipping Delays
While we strive to deliver within the stated timeframes, unforeseen delays may occur. If there are significant delays in the shipment or delivery of your order, we will notify you promptly via email.
8. Damaged or Lost Packages
- Damaged Items: If your package arrives damaged, please contact us within 48 hours of receipt. Include photos of the damaged item and packaging, and we will work to resolve the issue with a replacement or refund.
- Lost Packages: If your order has not arrived within the estimated delivery period, please contact us. We will assist in tracking the package or filing a claim with the shipping carrier.
9. Non-Deliverable Orders
In cases where a package is undeliverable due to incorrect address details provided by the customer, the order will either be returned to us or delivered to the incorrect address. Re-shipping costs will be the responsibility of the customer if the package needs to be sent again.
10. Contact Us
If you have any questions or concerns about your shipping or delivery, please feel free to contact us:
Preet Gallery
Email: preetgallery2024@gmail.com
Phone:+91 8619881148
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